ADA accommodations will be made in accordance with the law. Requests for accommodations for in person or virtual training can be directed to cmiles@tulane.edu. Please submit requests a minimum of 10 working days in advance.

Live Events and Webinars: Payment must be received in full prior to the date of the live event. Refund requests must be made 14 days before the start of the event and will be subject to an administration fee of $25.00. Refund requests made 1 - 13 days before the start of the event may be able to transfer your registration to a different event. If this is not possible, no refund will be issued. No refunds are provided for no-shows. All refund requests must be made in writing via email to Three Rivers Training Center at cmiles@tulane.edu. If the event is cancelled by Three Rivers Training Center, fees will be refunded within 90 days. If the event is rescheduled, fees will be transferred to the new date.

On-demand courses: Due to the digital nature of on-demand courses, refunds are not available. Course purchases are non-refundable and access will expire 90 days after purchase. Student will be deactivated in the course. If the course is not completed by the expiration date, extensions will not be granted. (Courses may be repurchased.)

If you are unable to access the webinar/on-demand course due to internet issues, refunds are not available. If you are not satisfied with a course, please send your request for consideration of a refund explaining in detail your concerns to cmiles@tulane.edu and we will review and make our decision based on other participant completion comments.

While Three Rivers Training Center goes to great lengths to assure fair treatment for all participants and attempts to anticipate problems, there will be occasional issues which come to the attention of the continuing education staff which require intervention and/or action on the part of Three Rivers Training Center. This procedural description serves as a guideline for handling such grievances.

1. If a participant or potential participant would like to express a concern about Three Rivers Training Center or a continuing education program provided by Three Rivers Training Center , the individual may contact the CE Provider by email at cmiles@tulane.edu.

2. Although we do not guarantee a particular outcome, Three Rivers Training Center. will consider the complaint, make any necessary decisions, and respond within a reasonable time.

3. If the grievance concerns a speaker, the content presented by the speaker, or the style of presentation, the individual filing the grievance will be asked to put his/her comments in written format. The CE Provider will then pass on the comments to the speaker, assuring the confidentiality of the grieved individual. If the CE Provider is also the presenter, please send the complaint to Keith Villere at keith@villere.net.

4. If the grievance concerns a live workshop offering, its content, level of presentation, or the facilities in which the workshop was offered, the CE Provider will mediate and will be the final arbitrator. If the participant requests action, the CE Provider will consider the complaint, make any necessary decisions, and respond within a reasonable time.

5. If the grievance concerns Three Rivers Training Center in a specific regard, please contact the CE Provider to resolve.

6. The social work consultant will be involved in the resolution of any complaints about the speaker or course content, and the resolution of any complaints that escalate to a formal grievance for social workers. The social work consultant is Carol Miles, Email is cmiles@tulane.edu.

All possible care will be taken to uphold the confidentiality of the complainant. The Advisory Board will formulate a response to the complaint and recommend action if necessary, which will be conveyed directly to the complainant. For example, a grievance concerning a speaker will be conveyed to that speaker and also to those planning future educational programs. A grievance concerning a workshop offering, content, facilities, or costs may be resolved by modifications to future offerings, and/or by providing an alternative training opportunity, should that be possible.

Confidential records of all grievances, the process of resolving the grievance, and the outcome will be kept in locked files of the Owner & Training Development Officer. All applicable written complaints/grievances and the CE Program’s written response to the complaints/grievances are also reported to ASWB and NBCC.
Please contact the CE Provider to submit a complaint or if you have additional questions.